FAQS

CUSTOMER CARE

All our products are handmade and thoroughly tested. We take pride in the quality of our products as we try to perfect them everyday. Products should always be kept in room temperature. Oils should be shook before use. Any other questions? Please feel free to contact us.

SHIPPING POLICY

By using our website, you agree to the term of use and agree to follow and be bound by these terms. Due to all products are handcrafted, please allow 3 to 7 days business days for order processing and payment verification. Please allow additional days for Canada post to process your order. 

All our orders are processed through Canada Post.

PRIVACY & SAFETY

L'Essentielle L.S. Inc. is ensuring that your information is kept private. In order to enable payment by you to fulfill order, we may collect private information, which are control by Shopify and are not shared for safety purpose. We will not disclose your billing and/or payment information with any parties or individual unless required by law or a court order, or unless disclosure is required to address an issue by the financial transaction.